Cancellation & Return Policy

We want you to feel 100% confident with every purchase you make. That's why we offer clear, honest policies — and exceptional support when you need it most.

Return Policy

Eligible for Returns

We accept returns on:

  • In-stock loose diamonds
  • Ready-to-ship finished jewelry

Return Period: 7 Days from Delivery

Please contact us within 7 days of receiving your order , and ship the item back within this 7-day window.We will reconfirm the details.

📍 Return Address:

Zyana Fine Jewelry

Room 704, Building 19, Shuibei Industrial Zone, Luohu, Shenzhen
Zip: 518000

Note : Customers are responsible for shipping & handling.

Not Eligible for Returns

Due to the personalized nature of these items, we do not accept returns for:

  • Custom-made jewelry (eg rings, necklaces, earrings)
  • Custom-cut loose diamonds

 

Cancellation Policy

Ready-to-Ship Orders

  • After you place an order, we will process and ship it within 2 business days.
  • Once shipped, you'll receive a tracking number.
  • You may cancel your order within 1 day(24 hours) of placing it, provided the cancellation request is submitted before the order has been shipped and within the allowable cancellation period.
  • If you change your mind after dispatch, you may cancel by covering the return shipping fee (approx. $50–$100). Please contact us for details.

Custom Orders

  • Our designers start working on your piece within 2 business days of payment.
  • If you cancel after your design is created but before production, a $50 design fee will apply.
  • After your design is confirmed and production begins, cancellations will incur a 20% materials & labor fee.

We understand that life happens—if you run into unexpected changes, just reach out. Our customer service team is here to help.

 

Returns & Exchanges Reminders

 To keep the process smooth and fair, please note the following:

  1. Contact Zyana for return authorization before sending back your item.
  2. Requests must be made within 7 days of receiving your order.
  3. Items must be returned in original condition—no scratches, wear, resizing, or modifications.
  4. Jewelry without its security tag, or showing signs of wear/damage/alteration, cannot be refunded and will be sent back at your expense.
  5. Certificates must be returned with the item. Missing certificates will incur a 5% replacement fee.
  6. Always use a trackable shipping method. Untraceable packages cannot be processed.
  7. Free gifts must be returned with your item. If not included, the retail value of the gift will be deducted from your refund.

Important Tips

  • Please keep the jewelry tag attached until you're sure you want to keep your piece. The fine string won't affect trying it on.
  • Do not return items to the shipping label address. Contact us for the correct return facility address to avoid delays.

Refunds

  • Once your return arrives safely, we'll process it within 7 business days.
  • Refunds can be issued to your original payment method or as store credit—the choice is yours.

We design every piece with pride and want you to love your purchase. If you have questions or need assistance, our team is always ready to support you.